Shipping Information:

We only ship in the 48 Continental United States. Aquariums up to 60 gallons will ship via UPS. Aquariums Larger than 60 Gallons must be freight shipped due to size. Large aquarium stands and canopies will be freight shipped due to size. Additional charges may apply to receive aquarium and/ or stand at your door. In the event that additional charges apply, the customer will be notified prior to the order being filled and account charged. Due to software restriction and other technical mumbo jumbo, the accurate shipping cost cannot be calculated accurately by online shopping and shipping programs. To get an accurate cost email or call Aqua Quest with your shipping information and the aquarium you are interested in. Don’t forget to ask about discounts. From time to time we can offer huge discounts on aquariums, cabinets and shipping. Please send any questions or concerns to support@aquaquest.biz

General Merchandise Orders:

Orders will be filled within two business days, following verification of payment. Orders placed on weekends (between 8:00 PM PST Friday to 8:00 AM PST Monday) will be filled within two business days following said weekend. Orders placed during holydays will be filled within two business days following said holiday. No orders will be filled prior to payment verification.

Aquarium Orders:

Aquarium orders will be filled within 2 business days after payment verification during business hours of operation. The aquariums are built to order and are not kept in stock due to the variety of options available. Please contact Aqua Quest for any custom orders or special requirements. Due to demand, aquarium construction can take up to 4 weeks (20 business days). Aquariums are built in the order that they were received. E-mail notification will be sent out with the estimated completion date. The same terms apply for weekend and holyday orders. Weekends are between 5:00 PM PST Friday to 8:00 AM PST Monday.

Policies and Terms:

No orders will be filled until payment verification has been completed.

Out of stock Items:

You will be notified via E-mail when the item will be available and when it will ship. If you have any questions please send E-mail support@aquaquest.biz.

Refunds

A refund will be issued only after the merchandise has been received and inspected by AquaQuest. Merchandise must be in original unopened packaging. Please send questions to support@aquaquest.biz.

Damaged Items

It is the customer's responsibility to open up all shipping boxes, crates, or pallets upon receiving a shipment to inspect for damage to products made during transit. For items damaged in shipping, please inform AquaQuest.biz immediately and keep all packaging for possible inspection. AquaQuest.biz will file a claim with the shipping company.

Returns and Exchanges

Customers are responsible for return shipping. When the product arrives, it will be reviewed and/or tested for problems. If no problems are detected, the item will be returned to the customer. Otherwise it will be replaced or store credit issued. AquaQuest.biz reserves the right to examine, troubleshoot, and test all items suspected of being defective, broken, or otherwise unusable prior to a replacement being sent.